FAQS
Got a question about SafePetz? We’ve put together answers to the most common queries about our collars, subscriptions, and pet profiles to help you find what you need quickly.
Frequently Asked Questions
How does the QR smart collar work?
Each collar comes with a unique QR code that, when scanned, displays your dog’s profile. You can include medical info, emergency contacts, dietary needs, and more. It also allows someone who finds your dog to send you their live location.
Do I need an app to use the collar?
No app is required! The QR code can be scanned with any smartphone camera. Location sharing works via mobile browser, making it simple for anyone to use.
What kind of information can I store in my dog's profile?
You can add as much detail as you’d like, including:
- Picture & Breed
- Medical history & medications
- Dietary restrictions
- Vet contact details
- Emergency contacts
- Behavioural notes (e.g, “nervous around strangers”)
What happens when someone finds my dog and scans the collar?
They’ll see your dog’s profile and have the option to send their live GPS location to you instantly. You’ll receive a notification with a map showing where your dog is.
Is the collar GPS-tracked at all times?
No, the collar does not offer live tracking like a GPS device. It enables location sharing from the finder’s phone.
Is there a subscription fee?
Yes. While the collar is a one-time purchase, a small monthly subscription is required to maintain your dog’s profile, data storage, and location services.
How do I update my dog’s information?
Locate the ‘update profile’ page on our website. Using that form, send all the information you need to be updated. This will be done within 24 hours.
What sizes do the collars come in?
Our collars are available in Small, Medium, and Large sizes. Be sure to check our sizing guide before ordering to ensure a perfect fit.
Can I return the collar if it doesn’t fit or I change my mind?
Yes, we offer a 30-day return policy for unused collars. The collar must be unworn and in its original condition.
Is the collar waterproof?
Yes! Our collars are made with durable, waterproof, wipeable materials, perfect for adventurous pups!
What happens if someone scans the QR code but doesn’t share their location?
They will still be able to view your dog’s profile and contact you via the details you’ve provided. Location sharing is optional but strongly encouraged in case of a lost dog.
How secure is my information?
We use encrypted servers to store all profile data. You control what’s visible when someone scans your dog’s QR code — private details like your address are never shared unless you choose to.
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